Frequently Asked Questions
GLOBE Observer App - General:
How do I change my password?
Go to observer.globe.gov/login and click on the "Forgot Password" link at the bottom. Enter your email address in the box and click the "Send New Password" button. You will receive an email with a link to reset your password. Passwords must be at least eight characters long and include at least one upper case letter and one number.
My latitude and longitude aren't showing up correctly to make observations. What should I do?
Make sure you have activated location services on your phone. On iOS, this is under Settings > Privacy. For Android, this is under Settings > Location. You may also try closing the app and reopening it.
I don't see my country in the drop-down list when I try to create/register a new account. Why not?
Internationally, GLOBE is implemented through bilateral agreements between the U.S. government and governments of partner nations. (See a list of GLOBE countries.) In the United States, the National Aeronautics and Space Administration is the lead agency and signs the GLOBE agreements. In GLOBE countries, typically, the Ministry of Education, Environment or Science are the implementing entities and the signatories of GLOBE agreements. Schools, organizations and individuals in non-GLOBE countries are encouraged to contact someone from the appropriate Ministry in their countries regarding their interest in participating in the GLOBE Program.
Where can I see my observations once I submit them?
You can see your observations by clicking on the See My Data button in the menu for each protocol. All observations are displayed under Data > Our Observations.
Why don't I see my photographs on the map of today's GLOBE Observer data points?
First, make sure you submitted the data to GLOBE (see above). Even if your observations have been submitted, all photos are reviewed before being made available in the database. Check back after the next business day and your photos should be on the map.
How do I use the GLOBE Visualization System to explore my data and data collected by other citizen scientists?
The GLOBE Visualization System is a powerful tool for exploring data. Clicking the question mark icon in the upper right hand corner can access an informational tutorial. A full tutorial is available via PowerPoint or PDF.
Don't see your question here? Please contact us. We will respond within 1-2 business days.